For years now I have been operating where the email sent to the customer has a tracking number but it does not have the carrier or the actual link for the tracking in it. I know at one time it defaulted to say the item was shipped via UPS but we deleted the "UPS" from the email because it confused customers. We ship both FedEx and USPS.
Also note that we have fixed shipping prices and do not give the customer the choice of carrier. We choose the carrier and post the carrier, shipping method, and tracking number back to the website via T-hub by Atandra..
I have fired my web guy for this reason among others. Problem is, I dont know how to fix it either. I am pasteing the code from the xml package below. Can anyone help me fix this.
When we do ship an order, the link appears on the admin side so I know that t is being generated i just dont know how to set up the email so it appear there also.
Thank you in advance for any help you can give me.