I am using ASPDNSF 9.4.2 multi-store (but only running one store).
We ship a variety of products and the boxes are larger in size and we need the dimensions to be passed on to UPS.
In our product variants we have both a weight setup (per product) and a dimension, such as this
weight 3.0 (pounds)
If I turn on the XML DUMP for RTS, I can see that the dimensions sent to UPS are 0, 0, 0 and not the dimensions in the varient for that product.
on the other hand, the TOTAL WEIGHT is calculating properly and sending the correct weight to UPS.
the end result is that our shipments are not properly calculated and we wind up losing money since the shipping charges are higher due to the dimensions of the packaging.
What do I need to do to send dimensions to UPS along with the weight?