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Cannot void an order that has had tax processed through Avalara

When trying to void an order that had it's tax processed by Avalara the store throws an error stating that it's missing the 'Tax Document'.  Has anyone else had this issue?
asked Oct 11, 2013 in MultiStore by cbright (400 points)

1 Answer

0 votes
Hi there, a couple of thoughts for you.

1. The way the software is integrated, you would only be able to void an order that is in Authorized state, or not Captured in admin.  Check that your order is not already captured.  If captured, you'd have to do a refund, not a void.  This may work for you because it would create a new tax document.

2. The response from Avalara means that it cannot find a tax document that matches your order number.  Is it possible that this order was created prior to turning on Avalara?  In that case, there'd be no matching document at Avalara to void.

Hope these suggestions help.
answered Oct 24, 2013 by pligon (1,750 points)