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Why is reseting the cache crashing the site?

When we reset the cache on the admin panel it returns "Server Error in Application"

"App config table is null"


what on earth... do make things worse... it appears to be random... ?
asked Sep 23, 2013 in MultiStore by abvirginia (115 points)

2 Answers

+1 vote

Sounds like it might be a hosting/db connectivity issue - here is a KB article with some things you can try: http://manual.aspdotnetstorefront.com/p-1122-appconfig-table-is-null-error.aspx

answered Sep 23, 2013 by Vortx Nicole (790 points)
0 votes
We seem to have the same issue. We checked the KB and we didn't detect anything wrong on the network.

The thing is that is it automatically called every hour through WSI and until someone notices that, the site is down. We can confirm that it apears to be a random thing because we couln't reproduce this behavior.

Might it be that when a lot of customers are making requests on the site while reset cache is kicked off, it might cause this?

PS: sorry for a ressurection of an old thread, but the answer doesn't fix it
answered Jun 12, 2015 by Markus (195 points)
We could never pin down this issue - but - we were having other similarly gimiky issues - i think at this point i'm okay to say that it was our developers who caused this.  We had unknownly purchased a 'customized aspdotnetstorefront source' - so we think there was an issue in their customization somewhere - after we migrated to a upgraded version and left all the "legacy" crumbs behind we never had an issue again - in fact - our admin site speed went up like 10X.