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Customer address showing state as '--'

This has only popped up in the last two weeks.  Maybe half of our orders come in with both the billing and shipping address having blank States in them, i.e., Chicago, -- 60605.  The state is not consistant.  Florida, Ohio, Alabama, etc.

Have we accidentaly changed a setting?
asked Feb 9, 2016 in MultiStore by jturner (160 points)

1 Answer

0 votes
Best answer
The Zip Code lookup service the cart uses for Smart One Page Checkout has failed to work lately (we have not been able to resolve that issue with them yet), so if you are using the One page checkout, I suggest disabling that service as it interferes with the customer entering valid data.

AppConfig/Setting: Vortx.OnePageChekout.UseZipCodeService FALSE
answered Feb 9, 2016 by Vortx Erik (4,070 points)
selected Feb 9, 2016 by jturner