Normally you will receive an answer to a non-Live Site Down ticket within a day or two. Our policy is two business days. Currently though we are having a rather high ticket count so that may get pushed out a bit. More importantly, we respond to tickets in the queue based on "time since last activity", so if you post additional responses to your original ticket, it will fall to the back of the line, where it may not get caught for a while.
I will get to your ticket after posting this message,