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Customer details not appearing after an order. What's the issue?

Dear All,

My ASPDNSF version - AspDotNetStorefront ML I have an issue when a customer placed an order, his details are not appearing in admin panel. However, he has successfully completed the payment. What might be the issue? Please help.

asked Feb 2, 2017 in ML by sandeep (110 points)

1 Answer

0 votes

Sandeep, you should not be on ML801x anymore... have you considered upgrading?

With the order placed issue, have you ran your Monthly Maintenance? It could be an Orders table resource etc. Especially if it just started and no orders are going through?

Thank you,

Compunix, LLC (Phoenix, AZ)
AspDotNetStorefront Development Partner and Reseller since 2005
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answered Feb 5, 2017 by jsimacek (6,655 points)

Thanks for the reply dear.

I told the client about an upgrade but they are not willing to proceed with it now. Do we have any work around for fixing the customer's details missing in admin panel? I think in versions above 8.0 there is no option even for administrators to delete this. All I got from admin panel is the e-mail id alone. We have server side validation in the front end. So, please advise.

Thank you,


It's premature to talk about a fix or workaround before you've identified the issue.  Can you fill us in on what kind of troubleshooting you've done?  What errors are in the logs, has this happened before, what's different about this order compared to ones that work properly, etc?  

I don't know how likely it is that anyone will be able to come up with a whole lot of fixes for a version that will be 8 years old next month, but we'll definitely need more info to even try.