Welcome to Vortx Community Forum, where you can ask questions and receive answers from the staff at Vortx and other members of the community.

If you had a user account on our previous forums website, you will need to register a new account here.

Learn more about...


Checkout error on payment page

Google analytics is showing a lot of people exiting my site at these pages: 



I'm finding lots of these with a different error message number at the end.

Anybody know exactly what this error means? Looks like some kind of Credit Card error but I need to know exactly what it is to try to resolve any issues.





asked Oct 6, 2017 in MultiStore by David G (470 points)
edited Oct 6, 2017 by David G

1 Answer

0 votes
Those errors are created and stored as various messages are returned by the gateway, so the IDs will be different on each site.  You should be able to check the ErrorMessage table in your database to find out what error messages the customers saw there.  There will generally be a failed order associated with those as well, which you can see in the admin console or in FailedTransactions in the DB.
answered Oct 6, 2017 by Vortx ScottS (13,500 points)